Tag Archives: Diplomacy

Providing Feedback

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“Without feedback you’re operating in a vacuum”

We live in a world and age of constant feedback, most of it subtle, others not so much. We recognize intuitively, if not rationally, that there is a direct correlation between performance and structured feedback, yet in an area as critical in our lives, such as an intimate relationship, we tend to provide little leadership and guidance to our partners, until a boundary has been breached. A strong, healthy relationship will be one in which both parties are able to grow and develop within a safe, secure and trusting environment. That growth and development will be fostered in part under an observance and guidance of well-meaning and appropriate feedback, geared towards removing conflict and improving the relationship bond.

Checking your relationship altitude

To perverse goodwill and not risk alienating our partner, structured feedback should only occur if there is truly a constructive purpose for it and you have a surplus reserve of emotional goodwill in supply. (There is a major difference between providing your partner feedback and becoming her parent.) You should be well versed in the 4:1 praise-criticism ratio where this is the baseline between respondents stating that they feel “OK” in their relationships and not being “OK”. Going below this ratio level and we are at risk of alienating our partner and ultimately bankrupting the relationship. This simple form of social diplomacy should be a basic guide and indicator of how much emotional reserve is available and potentially how well received your feedback will be, prior to deciding to initiate any structured feedback with your partner. If need be, build your relationship and partner up prior to putting any additional pressures on them or the relationship. Note: this does not mean metering our praise like a ‘yes, ladder’ just prior to going for your ‘sale’ of providing feedback.

A.S.A.R.

Providing feedback in real-time may not be to everyone’s, nor the relationship’s best interests or option. Even though any incident or concern may be fresh in everyone’s mind, discretion is the better part of valor. Rather than focus on a general policy of ASAP in addressing an issue, a better and more appropriate approach of ‘As Soon As Reasonably Ready’ (ASAR) should be considered. This gives you enough time to collect your thoughts, prepare them and to initiate the discussion in a calm and reasonable manner, aka ‘like a man’.

Value Follows Energy

How you approach a critical conversation, how you initiate it, the tone and attitude of your words and the nature of your body language matters more than what you say to your partner. The first few seconds of the interaction sets the tone for everything that follows, whether your partner feels under attack or is being guided and received by a loving and caring hand. It is important to remember that value follows energy. Where is your emotional state when addressing your partner? Is it loving? Is it controlling? Is it angry? Is it upset? Is it condescending? Learning to control the emotional state of the conversation will do more for helping to direct the consequences of your conversation, than your words ever will.

A Spoon Full of Sugar

Un-prepare content is rarely palatable. In conveying your thoughts make sure to infuse and express appreciation for your partner. Doing so not only takes off the rough edges of the topic but adds fuel and incentive for initiating change. It is also important to express concern regarding the nature of relationship, as this discussion is about avoiding breaching potential boundaries or failed expectations, which will have a much greater damaging effect to the relationship if left un-addressed. You must be sincere in this regard. It communicates that you care and have respect for your partner. Without it you’re unlikely to foster and empower change.

The Power of “I”

Before launching into the specifics of your concerns it is vital that you place it in context. This is about how you feel. This is about what you have observed. This is what you are noticing. These concerns are about your perceptions. Make sure your partner understands that, by addressing your concerns with “I” statements. Once you have done so, then you are free to address your specific concern, while focusing on the behavior or actions in question. It is important to never make this about your partner, but upon specific behavior or issues. No where during this is it appropriate to bring in snarky comments, sarcasm or character attacks. Lead the relationship by example.

Channel Dr. Phil

Having just communicated the issue of concern, but before actually making your request for change, elicit your partner’s input into the situation. What’s driving the behavior? Why do they feel it’s appropriate? Are they aware of how this makes you feel? In conducting any emotional needs communication it is important to be honest about your own needs, while at the same time validating your partner’s, by providing respect in understanding them by applying the techniques of active listening, prior to soliciting change or proffering specific suggestions of alternative behaviors and collaboration in doing so.

The Cornerstone

Only after your partner has been heard, understood and re-affirmed are you truly free to make room for change. Having done so, frequently people will fail to verify acceptance or understanding back from their partner in exchange. Confirming that your partner hears, understand and recognizes the importance of what you have expressed, after-all, is the cornerstone of the entire conversation. Check their understanding not only of the issue at hand, but their commitment and agreement to amending the issue.

Bring it together

In going through the conflict management points of determining the context, setting the tone, taking perspective and discussing emotions it is vital to resolve any emotional needs communication with re-affirming your belief in your partner as a person and the value you hold for the relationship in general. We started this process with an understanding of the hazardous half-minute, end with the same sensitivity, caring, affection and appreciation.

Developing Empathy Skills within Relationships

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In the age of sharply increased narcissism, empathy is a dying art.

 

Bad Seeds…

True Alpha males make shitty relationship partners. Their well established brand of endless string of short-term failed relationships and prepotency for fast fused-quick to fizzle marriages are a pure testament to this, as are the baggage laden train wrecks that follow in their wake. While the alpha attraction triggers female hypergamy on many levels, it fails to transition into appropriate nurturing roles which are critically needed to sustain long-term committed relationships. Their low emotional quotient (EQ) plays out as they tend to find themselves to be constantly at odds with others, in a state of being angry, stressed and frustrated, acting out in a controlling manner, which ultimately leads people to push away and tune them out. Ask any child of an overbearing parent.

Remove the Negatives First

It will be no surprise to most to know that empathy is one of the main components of emotional intelligence and that empathic people are skilled in placing themselves inside the shoes of others and seeing the world through another person’s perspective. The problem isn’t the awareness of the skill, but their implementation that stymies people. In trying to improve almost anything it is vastly more effective to remove a detriment than add an accruement. As such we’ll discuss first behaviors that should be removed or reduced.

Lack of Role Models

Our exposure to multiple role models to gather and develop early behavioral traits and reference points for learning social skills is fundamental in our development as adults, as those without them will be at a severe disadvantage to learning appropriate ones, as they will be ignorant of them or exposed to poor ones. Additionally individuals embracing a arch-type that is obsolete can be more detritus than not having an acceptable one, as the individual will need to let go of their false belief system first prior to learning and developing new skill sets, which never seems to happen without a major life crisis. In this regard family structure, the quality of parenting and exposure to appropriate social culture cues largely prepare and determine one’s preliminary social skill sets, to include empathy, leadership abilities along with many others.

At a Drop of a Hat

Sadly empathy is sacrificed when we are upset, angry, disappointed or frustrated. We must not only fight this natural impulse, but to be well aware how our lack of empathy at these times tends to make the most horrific, life impacting emotional wounds when we fail to control ourselves and lash out on blind compulsion. We need to be aware of how we influence our relationships by not only what and how we say what we do, but the manner and regard for how we care for the people we are interacting with when emotions have put so much at stake. While a liberal use of diplomacy and tact is called for a clear sign that we should be on point is any time anger, frustration or disappointment first raises it head.

Double Standards

We all know the ‘Golden Rule’ of treating others the way you would want to be treated, but are we really holding ourselves to the standard we place on other’s behaviors to you? Would you find your behavior acceptable if someone else did it to you? It is all too common to leave our own behaviors unobserved, but they are precisely the behaviors in which are most visible to others and as a consequence of this human trait, leave us incredibly vulnerable to their impact on the relationship. It is important to remember that one can be empathic, validate another person’s view point and yet still disagree. An important step in doing so is developing a personal boundary of dropping any double standards that may exist.

Relating Instead of Understanding

In a misguided attempt to relate and thus foster a sense of rapport and connection with others, we will often try to relate to what they are saying in our own lives and then share that. While fine on occasion it can lead to a situation where the speaker does not feel they are being truly herd or listened to and comes across as a ‘me-too’ type of one-upmanship conversation. Left un-checked it can have negative impact on the relationship, as it is a detriment to shared understanding, as the comparison does little to foster greater insight or further the rapport with the speaker. Instead of proffering a similar comparison, ask a simple question of ‘what did that mean to them?’, ‘How did that make them feel?’ or ‘why was that important to you?’ can go a long way in fostering the connection we think we’re trying to make.

Not Being Present

The less we are being in the moment, truly utilizing the skills of actively listening, the harder it is to tune into other people’s feelings and intentions, which is critical to providing emotional support, as they are communicating them. In our rush to project ahead, to get to the bend in the conversation and to frame our response, we completely lose sight of the reason of our conversation in the first place, sharing information as a means to build, maintain and sustain the relationship.

Accentuating the Positive

Having removed many of the common obstacles to greater empathic understanding and relating with our partners, we can progress into understanding common traits that will enhance and further our empathic skills which will serve to strengthen these important emotional bonds.

Drop Your Agenda

A central part of being present is setting aside your beliefs, concerns and dropping your personal agenda in order to fully hear what your partner is saying. It is the skill of going into a conversation without expectations, without goals of fixing or resolving issues first. Our presuppositions muddy the communication and our thinking process. Our only agenda is listening to our partner’s feelings, sentiments, points of view and reference points in attempts to understand where they are coming from and what they are trying to express. We are listening to gain their perspective. Once we have listened and we’re sure they have been heard correctly can the communication progress from there.

Getting Beyond the Facts

Most of us consider listening to be made up of clearly able to understand the ‘Who, What, Where, When , Why and How’ of what is being communicated, but fail to take into true account the speakers emotional state, energy, tone and body language as they are communicating. These social clues can be imperative to developing a connection and understanding between the parties, as much as the words expressed. Frequently what being said isn’t nearly as important, as what’s not being said, but otherwise communicated. Learning to fully watch, as well as to listen to our partner strengthens the connection between the cognitive and emotional brain which leads to deep emotional rapport that is defined as empathic connection.

An Indian’s Moccasins

In actively listening to our partner we are trying to place ourselves in their shoes, to see the situation from their position, their emotional standing point and how that is affecting them. If you are unsure, it is completely reasonable and beneficial to simply ask… ask them ‘How do you feel about that?’ ‘What does that mean to you?’, ‘Do you mean that you feel…X?’ etc… learning to use open-ended questions regarding thoughts, feelings and beliefs can not only clarify an issue but bring underlying driving issues to the forefront, often these will be issues surrounding emotional needs.

Relate to their Inner-Child

In times of high contest, immense emotional fray, over-whelming pressure and expectations we are faced with a situation that has created a barrier to communication and connection that seem insurmountable. At times like these a simple and effective strategy of visualizing our partner as their vulnerable inner-child we can lower and lessen our defenses, that will then allow us to preserve the relationship and communicate in an effective way. It is by a combination of seeing through our partner’s presence for the vulnerable person that they are and defusing the emotional intensity that we can then focus on the issue at hand without being distracted by the enormity of them or the situation.

If we want our partners to appreciate what we are communicating, if we want them to respond to and work cooperatively with us, then we must consider their perspective, how they perceive us, how they perceive how they’ve been heard and how they’ve been received by what they’ve expressed . Utilizing empathy is key element within this whole process of communication, emotional needs expression and grounding and solidifying the relationship.

 

DIPLOMACY- The art of soft leadership

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“A soft answer turns away wrath”

Diplomacy is the art and practice of conducting communication between representatives. They are the skill sets for building relationships, developing allies and collaborating with adversaries and naysayers to promotes and advance ideas, thoughts and beliefs. Diplomacy is the cumulative effect of a number of qualities working together; insight into human nature, sympathy, self-control, influencing others, minimizing friction and patience. Exercising these wisdoms in combination with sensitivity in our communication with others often determines the wellbeing of our relationships. It is not enough to speak a truth, but to voice that truth with care and consideration. It is that sense of touch, intuitive perception and skill in dealing with people, to find the proper fit in recognizing mutual rights and expectations of what, how and the way we communicate. It is not only kindness, but kindness skillfully extended that culminates the act of diplomacy.

Employing Tact

Most people focus exclusively on content and the direct elements of influencing others in their communications, while ignoring the vital components of timing and tact. The skills of exercising patience in thinking before we speak, questioning the timing and appropriateness of if and when we respond, by actively listening to our partner and controlling our emotions when we do, are fundamental to developing tact, which is an essential element of being diplomatic. Equally as important, is controlling the tone and delivery of how we state our position utilizing empathy. It’s not just what you say, but how you say it that leaves a lasting impression and shapes the future of the relationship. Knowing how to choose the appropriate words, emotional tone and non-verbal body language will insure your message is delivered appropriately and effectively. Ultimately it the speaker who is responsible for the communication, because they are the author of it.

Fostering Collaboration

It is not enough to be skillful in carefully navigating through tense discussions, delicate situations or critical confrontations. Leaders today are expected to artfully develop the atmosphere conducive to communication, foster a network of shareholders and stakeholders, while finding a consensus among the opposed and removing alienation, to progressively move ideas and ideals forward. The founding element to establishing this is making sure that your audience will be prepared to give you the time, opportunity and reception, to hear your ideas and positions when you need it. This is accomplished by effective socialization prior to any event, to make sure that time and emotional distance does not play a factor in communicating when you need to. That in effect, you have on deposit a reserve of emotional trust, respect and familiarity upon which you can draw when needed. It is critical that if we are to influence large groups that we start with individuals, to start to build any collaboration upon. The best allies are those you already know and have established relationships with and having share mutual emotional needs, not those born out of necessity.

Finding Consensus

The first element in building a consensus is to hear what the parties have to say. None is more important than to hear from your potential detractors, as they have a perspective and point of view to which they are partial to cling to and influence others from. Understanding it, where they are coming from, and what their interests are, can be critical to preemptively addressing it. By building a collective knowledge base of those around you and not laying claim to any single idea or solution, you set the ground work to discuss the merits of, rather than the position of an idea, and vastly increase the likelihood and probability that an idea or solution will be picked up and championed by those that are exposed to it or potentially against one initially.

Dealing with Naysayers

Naysayers may feel like an obstacle and hindrance. Don’t take that bait. Your emotional control and your ability to bring them along will allow you to building better insights and better arguments and plans to move an idea forward, which is the essence of leadership. It will be important to foster rapport, respect and trust by listening fully to what they have to say and understand not only what they say, but also what they mean. It is infinitely more effective to engage a naysayer in private, where the risks are low, than to do so publicly, when there is more at stake and vested than just the issue at hand. Brining them into the process early, by asking their opinion or seeking their influence can strengthen your position by exploring, finding and jointly determining the crux of an issue and formulating a response to it. By developing an amiblicle relationships with a naysayers in advance, you are aware and can recognize when an opportunity exists to capitalize upon moments of opportunity, when the potential naysayers will be more inclined to be receptive to an idea or solution, while simultaneously removing much of the hostility and alienation that comes with conflict and open disagreement, where both parties can agree to disagree, with the naysayer being a party to and along for the ride with a solution, even while holding opposing views.

When you master the art of diplomacy you will be a better leader, agent of change and a better relationship builder and partner, by cultivating power, authority through influence and creating an atmosphere that is open and receptive to communication, without being intimidating and domineering. It is important to realize that a person convinced against their will, is a person of the same opinion still, just silenced. That silence is a poisoned well upon which you’ll surely drink eventually.